At Despensa Colombiana, we strive to provide high-quality Colombian products, including gourmet spices like basil, black pepper, cinnamon, cumin, garlic, ginger, hibiscus, and Italian seasoning, as well as staples such as black beans, green split peas, golden hominy corn, and snacks like Bon Bon Bum lollipops. Our primary customer base is nationwide in the United States, and we are committed to customer satisfaction. However, due to the nature of our food products, we do not accept returns. This policy outlines our approach to refunds for damaged or missing items and cancellations, ensuring transparency and fairness.
Refunds
Refunds are available only under specific circumstances at our discretion. We may issue refunds for the following reasons:
Damaged Products
If a product arrives damaged, we will file a claim with the carrier (e.g., USPS, UPS, or DHL). If the claim is successful and the carrier reimburses us, we will refund the customer for the affected item(s). You must notify us within 7 days of delivery with photos of the damage and packaging.
Other cases
We may issue refunds on a case-by-case basis for issues like order errors or quality concerns, but only at our sole discretion. No refunds for change of mind or unopened items.
Missing Products
If an item is missing from your order, we will file a claim with the carrier. If the claim is successful and the carrier admits responsibility (e.g., loss in transit), we will refund the customer for the missing item(s). You must notify us within 7 days of delivery with proof (e.g., packing slip photos).
